November 2008 – February 2009
Jag Clothing
Shop 268 Westfield Shoppingtown Corner Doncaster & Williamsons Rd,
Doncaster, 3108
Telephone: 9855 8080
Undertake following responsibilities:
- Providing outstanding sales and customer service
- Achieving sales targets (personal as well as group)
- Maintaining visual merchandising standards and store operational standards
- Adhering to store security and loss prevention procedures
- Stock maintenance and general housekeeping
- Behaving in an honest, innovative, collaborative and integrity-filled way
November 2008 – February 2009
Gourmet Girl
21 Salisbury Avenue
Laburnum, VIC 3130
Telephone: 9894 8417
Undertake following responsibilities:
- Coffee/hot drink making (barista/bar person)
- General cleaning duties
- Customer service
- Waitresssing
July – November 2008
David Jones
Telephone: 03 8848 2307
Undertook a series of training sessions, both theory-based and practical prior to the opening of the store and when it opened, undertook following responsibilities:
- Assisting customers
- Achieving sales targets (personal as well as group)
- Customer service
- Loss prevention
- Working as a team
- Representing the face of David Jones
- Carrying out the ‘Five Non-Negotiables’ of selling
May 2008 – October 2008
Royal Children’s Hospital
Flemington Road,
Parkville, Vic, 3052
Telephone: 9345 4968
Referee: Pauline Contatore (Outpatients Manager)
Undertook following responsibilities:
- Front desk receptionist at outpatients clinic
- Collection of patient histories
- Signing in patients
- Preparing patient histories for doctor’s referral
- Answering telephone inquiries
- General patient inquiries, organizing special needs for patients
- Appointment making
November 2007 – May 2008
Koko Black
167 Lygon Street,
Carlton, Vic, 3050
Telephone: (03) 9349 2775
Referee: Janet Lim (Full-time supervisor)
Undertook following responsibilities:
- Coffee/hot drink making (barista/bar person)
- General cleaning duties
- Bar ordering
- Function supervising
- Retail experience
- Customer service
- Waitresssing
May 2005 – September 2007
Gloria Jeans Coffees
Level 2, KG15, Eastland Shopping Centre
171-175 Maroondah Highway,
Ringwood, VIC 3134
Telephone: 9879 5951
Referee: Jacinta Price
Undertook following responsibilities:
- Coffee/cold drink making
- General cleaning duties
- Cash handling
- Food handling
- Customer service
As part of employment, completed Certificate II and III in Retail (Operations) with William Angliss Institute of TAFE
Trainer: Andrea Marchwicki (0402 893 739)
Email:
andream@angliss.vic.edu.au
Certified Coffee Agent Certificate
‘Employee of the Month’ for August, 2006:
“In recognition of accomplishment and for excellence in customer service”